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and High-Speed Wireless Access
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care can be found here. Online tech support help, and our network center.
- Can I have more than one email
Yes, you can have many email
Our Residential packages
include 2 email addresses.
Our SOHO package includes 5 email
Our Corporate package includes 10 email addresses.
Additional email addresses, other then those provided with the various plans,
are $3.00 per month, per address.
- What services does CCIS
CCIS is a "full service" Internet
provider. What this means, is that your connection is not restricted in any
way, you can use ANY service that the Internet has to offer, some of which
include: ftp, web, news, email, telnet, chat, etc.
- I get an error checking my email, it
says I have been disconnected, why?
It all depends on what email program
you are using. Please check your settings and e-mail our
Technical Support Department if you still have problems.
- What type of Operating Systems does
CCIS supports all current operating
systems. Currently we have software available for Windows 95, Windows 98,
Windows NT, and Windows 2000. However, if you use a different operating system,
just let us know and we will set you up with the necessary software.
- I try to connect and it says wrong
password. I'm typing it in correctly what's wrong?
Make sure your caps lock is off because
the password is case sensitive.
- What information do I tell my Internet
Use the following information with your Internet software:
Primary (DNS) 220.127.116.11
Secondary (DNS) 18.104.22.168
POP3 Server(incoming) mail.centralcomm.net
SMTP Server(outgoing) mail.centralcomm.net
- How do I configure my Outlook Express
for multiple users?
Outlook Express (5.0 or later) Click on File ->
Identities -> Add New Identity. Type in what you would like the name of the
identity to be, and if you would like to have a password to access this
identity, check the box. Click OK, and at the next prompt, click Yes. Make sure
Create a new internet mail account is selected and click Next, then
enter what you would like your display name to be and click Next. Enter your
e-mail address as your firstname.lastname@example.org, and click Next. Your incoming mail
server is a POP3 server, so you can leave that box as it is, and enter in the
name of the incoming mail server as mail.centralcomm.net (without
the quotes). The outgoing mail server name is also
mail.centralcomm.net. Your account name should be your username in
all lower case letters, and it should already appear like this in the blank.
Enter your password, which will appear as xxxxxx, click Next, and
then click Finish. To switch between your identities, simply go to File, and
choose Switch Identities. The identity you are currently using will appear to
the top right of the Inbox. If you have any questions, please give our tech
support a call at 660.826.6747 or 800.344.3898.
- I keep getting alot of unwanted
email, is there anything that can be done about this?
Unfortunatly this experience is all to
common on the Internet. This is called Unsolicited Commercial Email (UCE) or
SPAM. There is not much that can be done to stop the spam once it has come in.
Many times the messages will ask you to reply to be "removed" from their
mailing list. Often this is just a trap, and the real reason they want you to
reply is to confirm that you in fact got their message. Once you confirm, they
will no doubt send more and more email. The best thing to do is to not reply at
all, or possibly complain to the ISP the mail came from. If you receive SPAM
from "email@example.com" for example, it's probably a good idea to send a message to
firstname.lastname@example.org" and let them know you don't appreciate the unsolicited email
their users are sending. There are a number of different ways someone can get
your email address to begin with.
All one has to do, is post their email
address *anywhere* on the Internet, and countless number of people can have it.
This includes mailing lists and newsgroups. You can also filter out your
messages that you don't want. Most email programs have the option and you can
find it by clicking on help and typing in filter. It should give you the
instructions on how to do this.
- How do I configure my MS Outlook for
Microsoft Outlook (all versions) Click on Start ->
Settings -> Control Panel and double-click the Mail icon (it might read Mail
and Fax). Click Show Profiles, then Add to add a new profile. In the next
window, be sure Use the following information services is selected,
check the box that reads Internet E-Mail, and click Next. The
profile name can be anything you like, but to make it less confusing, type in
your username and click Next. Click the Setup Mail Account button,
then enter in your mail account name (make this your username, if you like),
your name, and e-mail address as your email@example.com, all in lower-case
letters with no spaces. Click on the Servers tab at the top, and
set both incoming and outgoing mail servers to mail.central.net
without the quotes). Enter your account name, which is your username, all in
lower-case, and enter your password, which will appear as xxxxxx.
Click OK, Next, Next, and Finish. Now you will see the name of your new account
listed, so click Close. The next time you open Outlook, you will be prompted
for the profile you wish to use. If you have any questions, please give our
tech support a call at 660.826.6747 or 800.344.3898.
- How do I configure my Eudora mail for
Eudora (version 4.3 or later) Go to Eudoras
website: http://www.eudora.com/techsupport/tutorials/win_multiple.html and
follow the instructions. Unless you are an advanced user, it is much easier to
set up personalities in Eudora. Instructions to do this can be found at:
http://www.eudora.com/techsupport/tutorials/win_personalities.html There is
really not much difference between the two. If you have any questions, please
give our tech support a call at 660.826.6747 or 800.344.3898. .
- How do I configure my Netscape
Messenger to check e-mail for multiple users?
Netscape Messenger (4.5
or later): Go to Start -> Programs -> Netscape -> Utilities -> User
Profile Manager -> New -> Next. Enter your name as you want it to be seen
when people see your e-mail. Enter your e-mail address (your
firstname.lastname@example.org), Next. Profile name can be whatever you like, but to
eliminate confusion, make it your username. Leave the next box alone and click
Next. For your outgoing mail server, change it to mail.shreve.net
(without the quotes) and click Next. For the account name, type in your
username in all lower case letters. Also, change the incoming mail server to
mail.shreve.net and click Next. Change the news server to
news.shreve.net and click Finish. Now when you start
Netscape, a window will appear asking which profile you want to use. Select the
appropriate profile for the e-mail you want to check and click Start
Communicator. If you have any questions, please give our tech support a call at
660.826.6747 or 800.344.3898.
- I'm very new to the internet and I
don't know what to do, is there anything information on the net that can help
Most people start out with using search
engines to look for things they are interested in. Here is a list of search
engines that are popular:
- What is my email address?
The login name you gave us when you
signed on is also used as your email address. ex: You use the username of
tester and the password of tester, your email address is email@example.com
- I heard the internet has a better
price for computer hardware than buying locally. Where can I find these prices?
- Where is a good place to get
PC or Mac
- I am looking for drivers for my
computer, where can I get them?
Here is a
link that gives a list of all
- I want to chat with others on the
internet, how do I obtain the software.
There are alot of different sites on
the internet and also alot of different programs. Here is a list that will help
you get started:
We offer discounts for advance
payments. If you pay by the year you would receive a 10% discount
- Does CCIS have a proxy
Yes. CCIS uses the latest in caching
technologies. Users are automatically web proxied so no configuration is
necessary. This results in much faster web page access. Additionally, users can
take advantage of the ftp proxy, for increased ftp download speeds. To
configure your browser for proxy, goto the Proxy Configuration settings section
and enter the proxy configuration manually by specifying the following for your
ftp proxy: host:squid.centralcomm.net port:3128