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Frequently Asked Questions
What is "Wireless Internet Access"?
How secure is the signal?
Will I have to learn anything new to use this system?
What are the minimum computer requirements for
CCIS's wireless services?
What are some benefits to having fast Internet access?
What does the equipment look like?
Do I need a phone line?
Is this like Cable modems or ADSL?
Is Internet access unlimited?
Is this the same as "satellite" Internet?
Will I still need my modem?
How long will it take to install the antenna and cable?
How long will it take to install the AP unit?
Can I get Busy Signals?
What about lightning protection?
Is it available in my area?
What is the downside with wireless Internet?
How does this access method compare to Cable and/or DSL?
Can I host a website on my CCIS connection?
How much does it cost?

What is "Wireless Internet Access"?
Wireless Internet access is a form of high speed, or Broadband Internet access, that uses a radio frequency instead of phone or cable lines. WisperNet, Inc. is providing high speed cost effective solutions for Internet access via wireless, NO PHONE LINES NEEDED! There is no need to worry about slow downloads, busy signals, or disconnections anymore, with Wireless Internet your computer is always on the Internet. CCIS is proud to bring cost effective, high speed Internet access to Missouri. What equipment is needed? The customer will need a radio card or access point, a network capable computer, the antenna and the cable running to it. Battery backup is also highly recommended, and surge devices should be used with all computers and their various connections. How fast is Wireless Internet? A wireless Internet connection's speed allows the customer to connect at speeds anywhere from 64kbps all the way up to 1.544mbps, which is equal to the speed of a T1 connection. [TOP]

Download Comparison Chart
2 megabyte file at full download speed

[comparison chart]


How secure is the signal?
We think it's secure enough for most uses. The equipment was designed by an Israeli outfit for use in tank-to-tank, and tank to HQ, real-time communication for telemetry and computer communication. The nature of wireless makes it very difficult to intercept. nbsp; In addition, more robust encryption boxes can be positioned at each end of the link to further protect the signal. [TOP]

Will I have to learn anything new to use this system?
If you already know how to use a Web browser you will find our system totally transparent. You are always online. You click on your browser icon, and you are online with no delay- no waiting for a free line or a connection. [TOP]

What are the minimum computer requirements for CCIS's wireless services?
The minimum hardware requirements for CCIS's service are listed below. If you need help in determining whether your computer meets the minimum requirements, please call us. Windows Machines Pentium class 133Mhz CPU (or greater) 32 MB of RAM, One (1) available ISA or PCI slot or Ethernet connection Windows 95, 98, NT, 2000, or ME Operating system Original Operating System Software disk or CD-Rom Macintosh Machines PowerMac or higher 32 MB of RAM 10BaseT Ethernet connection Mac OS 7.6.1 or greater. [TOP]

What are some benefits to having fast Internet access?
Many times you might find yourself sitting on your computer waiting up to 5 minutes just for one home page to load. Most of the time is because it is "Content Rich," meaning it has many pictures and active moving things, sometimes even sound. This makes it very hard for a slow modem connection to process so much information. As the Internet evolves, so will "content." People are finding new ways to express themselves through "content rich pages," leaving modem users frustrated because they have to wait for the pages to load. With fast Wireless Internet access, there is no need to wait. You can play real time videos, make Internet phone calls without breaking up, play your favorite MP3 in real time, watch live video streams, send and receive files at blazing speeds, and best of all, general browsing is more enjoyable. [TOP]

What does the equipment look like?
The antennas range in size from a flat panel 7.5" x 11" x 3.5" (approx. size of a VCR tape), to an 11" x 14" long round pole, to a 24" x 36" grilled directional unit. They are all very lightweight and are no more difficult to install that a DishTV or DirectTV dish. The cables used for exterior mounting come in set lengths, but can be ordered longer, and sometime shorter depending on the application. The cables are 1/2" and 3/4" in diameter, with the connectors being slightly larger. The cable is fairly stiff and should not be bent too sharply. LMR-500 and LMR-400 are the two most common cable types. [TOP]

Do I need a phone line?
NO! A phone like is not needed. The Wireless Internet connection is bi-directional, meaning your unit will send and receive information, making it a complete solution for Internet connectivity. [TOP]

Is this like Cable modems or ADSL?
Cable Modems and ADSL are all dependent on physical wires, and a middle man (i.e. phone/cable company). With Wireless Internet access you are dealing with no wires, but directly with the ISP. There is no middle man. [TOP]

Is Internet access unlimited?
With Wireless Internet access your computer is always connected. There are no time limits or restrictions of how long you can use it. Your computer is connected 24 hours a day 7 days a week 364 1/4 days a year. [TOP]

Is this the same as "satellite" Internet?
No! Wireless Internet is bi-directional unlike satellite solutions, where you download via the dish antenna, but you are also connected by phone line to the Internet for uploading information. This wireless solution eliminates the need for any dedicated phone lines, and therefore reduces your costs, while providing data rates much better than cable modems or ISDN. [TOP]

Will I still need my modem?
NO, Wireless Internet connections do not require a modem. You may want to have a dial-up connection in the unlikely event that your wireless connection is unavaliable. Currently we do not offer backup dial in access, however, we will coordinate any arrangments for you. Also, you will need to keep your modem in your computer if you use it for fax services. [TOP]

How long will it take to install the antenna and cable?
Prior to installation, a visit may be scheduled to ensure your location has proper signal coverage. This visit may not require your presence as the technician will be evaluating your location externally as long as accommodations are made to allow the technician access to the roof of your location. Once proper signal coverage is determined, we will set up a convenient time for installation. [TOP]

How long will it take to install the AP unit?
Once your location has been surveyed and approved for wireless, a date will be set for installing your unit. When a service tech is on-sight it should take from as little as 1 hour to 3 hours. More complex installations may take longer. Each location and house will be specific to its own needs and obstacles. [TOP]

Can I get Busy Signals?
NO, you always have an Internet connection 24 hours a day, 7 days a week 364 1/4 days a year. A wireless connection requires no phone line making it impossible to get a busy signal. [TOP]

What about lightning protection?
Lightning arrestors are available for the external antenna units. Further measures are recommended to protect your entire system. A surge arrestor is available for the Ethernet connections, as well as power and phone connections. We highly recommend that be used, in addition to battery backup for the power pack on the radios and computers. [TOP]

Is it available in my area?
A site inspection will need to be performed for almost all potential customers to evaluate the ability to use wireless at your location. If you know where our access points are, and you can see one, then you should be able to get a working signal. A site survey must be done prior to installing any wireless hardware. [TOP]

What is the downside with wireless Internet?
Wireless Internet connections require direct radio line of sight. As a general rule, if you cannot get a direct radio line of sight from your location to an access point, you can't get wireless access. In some instances you might be able to see one of our access points in the winter but in the summer when the leaves come out you're connection will be lost. Installation costs, can vary greatly (depending on location) but can be justified by saving in recurring telephone costs, increase in speed and reliability. [TOP]

How does this access method compare to Cable and/or DSL?
As with any Internet connection your provider is sharing access (bandwidth) with all of it's customers, so your most limiting factor is the amount of bandwidth the ISP has available. Cable and DSL charge enticingly low rates for what they call "high speed access," which might seem like a good thing, but charging so little means there is not enough money coming in to provide the bandwidth needed for your customers, so typically you will find your connection slows drastically when other people are using it heavily. You seldom actually get the speed they boast you will. You get what you pay for. You'll realize this to be true as more and more cable and DSL providers are putting speed controls on the customers. Cable and DSL are not available in the area here, and probably won't be for at least a year. DSL has a major limitation - Distance. DSL slows down the further away from the telco CO your connection is, and doesn't work at all if you are more than 18,000 feet away (About 3 to 4 miles). [TOP]

Can I host a website on my CCIS connection?
CCIS terms and conditions of use specifically prohibit end users from running programs or servers that provide network services to others through the wireless connection ("web hosting"). These services include, but are not limited to operating a web/mail/ftp server to serve external connections. If you are in need of webhosting services, CCIS can provide these services for a fee. [TOP]

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